Auto-reprocess Captures that have failed in processing the first time
considering
A
Anthony Bozzanca
As an Admin, it would be nice if the system could automatically reprocess videos that have failed in processing. Doing this manually can be time consuming if we have to reupload from the legacy device UI.
Perhaps if it fails again in reprocessing, it could then alert Echo360 Support and/or an Admin in the University/Partner site to investigate and/or escalate to support for investigation.
Created by Adam Echo 360 Tech Support
Kathryn Stewart
Merged in a post:
Alerts for processing failures
A
Anthony Bozzanca
As an Admin, it would be nice to have an alert sent to me if a Capture fails in processing.
This would allow me to be pro-active in reprocessing or requesting Echo360 support assistance rather than waiting for end-Users to report it when they find out their content is not available.
Kathryn Stewart
considering