K
Kristen Snow
The NACS KM team would like to request new dashboards. We are trying to reclaim as much capacity as possible going into 2025 by creating better efficiencies in our administrative processes, and to create more visibility into process changes for our Quality, Compliance, and Oversight tam.
Feedback Data: A dashboard that pulls data relating to Feedback sent directly through Inkling
Current State: As far as we are aware, there is no reporting on this, so we currently have to file manual tickets through Smartsheet when we work these. Our team is working on building a new Intake form, which will not capture these unless we continue to file our own tickets for them manually.
i. I did some calculations and learned we were spending 17-21 full work days filing tickets in Smartsheet in 2023-2024
ii. While not all of our tickets are from Inkling Feedback, a portion of them are factored into that time spent.
Proposed Future State: We would like to be able to see data around the following:
i. Total number of requests submitted through Inkling’s Feedback function during any given time period (current Tableau settings allow us flexibility on that, which we love)
ii. Status of Feedback items in Habitat: New, Reopened, In Progress, On Hold, Fixed, Resolved, Not Resolved – This will allow us to have a better understanding of our workload and pending items at a glance
iii. Submitter Name – This will allow us to report back to the businesses we support so they can factor into their performance reviews
iv. Page Name – This will allow us to determine which pages are updated most frequently and possibly find better ways to present/receive/share changes
Created by Jordyn D'Esposito