EchoInk

As an administrator, I would like a Data API that allows me to access to my EchoInk user and usage data so that I can automate reporting, monitor trends, and integrate with our internal analytics tools.

Liberty Mutual would like the password expiration for their users to be 6 months instead of the usual 90 days. Can this configuration be done for them?

Authors should be warned before deleting a page, chapter, or Inkdoc that is being used in a course or Featured Content.

As a creator of content, I need to be able to have or access a library of shared content across InkDocs. When creating a document, at times, I have an image which would be used in different InkDocs, but instead of being able to access it freely- I have to go into the other InkDoc in which it originally was used to access and use in the new InkDoc

We need the ability to complete more options at the page level (e.g., exporting and/or publishing). The format of exported content should be an exact duplicate of what is visible in the KMS. Working internal Inkdoc links within exported documents (e.g., links to content to another page/chapter in an exported doc do not work; links to external content do work). Note: We know this capability exists in front end, however, we do not want our users to have the ability to print.

Admins should be able to create Collections in the KMS without having to involve Support.

Ideally we want to evolve the Asset Management global features to include Inkdoc content. We need to able to have a definition within a Habitat project, populate it once, and have it be updated across all locations of that definition. For example, if we have a policy that has a definition across 12 different Inkdocs. As policies get updated, the definition gets out of sync. Instead of updating the policy in one place, we have to update it in 12 places. We wish we could make these content updates globally.

Need to be able to search for content to update.

Need to be able to search for content to update.

The NACS KM team would like to request new dashboards. We are trying to reclaim as much capacity as possible going into 2025 by creating better efficiencies in our administrative processes, and to create more visibility into process changes for our Quality, Compliance, and Oversight tam. Feedback Data: A dashboard that pulls data relating to Feedback sent directly through Inkling Current State: As far as we are aware, there is no reporting on this, so we currently have to file manual tickets through Smartsheet when we work these. Our team is working on building a new Intake form, which will not capture these unless we continue to file our own tickets for them manually. i. I did some calculations and learned we were spending 17-21 full work days filing tickets in Smartsheet in 2023-2024 ii. While not all of our tickets are from Inkling Feedback, a portion of them are factored into that time spent. Proposed Future State: We would like to be able to see data around the following: i. Total number of requests submitted through Inkling’s Feedback function during any given time period (current Tableau settings allow us flexibility on that, which we love) ii. Status of Feedback items in Habitat: New, Reopened, In Progress, On Hold, Fixed, Resolved, Not Resolved – This will allow us to have a better understanding of our workload and pending items at a glance iii. Submitter Name – This will allow us to report back to the businesses we support so they can factor into their performance reviews iv. Page Name – This will allow us to determine which pages are updated most frequently and possibly find better ways to present/receive/share changes